Refund policy
CutieItaBags
Return and Refund Policy
This policy explains return eligibility, cancellation requests, exchanges, refunds, and procedures for damaged or incorrect items.
Last updated: September 9, 2026On this page
Policy Overview
We want customers to be satisfied with their purchases. This policy explains the conditions and procedures that apply when a customer wishes to return an item, cancel an order, request a refund, or report a damaged or incorrect product.
This policy should be read together with the Terms of Service, Shipping Policy, and any product-specific terms published on the website.
1. Returns
Customers have 30 calendar days from the date of delivery to request a return. Return requests submitted after this period may not be accepted.
To qualify for a standard return, the item must satisfy all of the following conditions:
- It is unused and unworn and remains in the condition in which it was received.
- All original tags and packaging remain intact.
- The customer provides a receipt, order number, or other proof of purchase.
After a return request is approved, we will provide the applicable return address and packing instructions. Tracked shipping is recommended because we cannot be responsible for a package that is lost in transit after it has been sent by the customer.
2. Return Costs and Fees
Unless applicable law requires otherwise, the following charges apply to an eligible standard return:
| Charge | Responsibility | Amount or basis | Notes |
|---|---|---|---|
| Return shipping | Customer | Carrier rate | Use a trackable service. |
| Restocking fee | Customer | 15% of item price | Deducted from the approved refund. |
| Prepaid return label | Customer | Not provided | Customers arrange return shipping unless otherwise agreed. |
| Original shipping charge | Non-refundable | Not included | Subject to applicable law and any stated exception. |
For example, if the item price is $100, the refund after a 15% restocking fee would be $85, less any applicable non-refundable shipping charge and subject to approval.
3. How to Start a Return
Send an email to hello@cuteitabags.com with your order number and a brief reason for the request.
If the request is eligible, we will provide the return address and packing instructions. Do not ship before receiving confirmation.
Use the original packaging where possible, keep tags attached, and use a carrier with tracking. Keep the tracking number for your records.
After receipt, the item will be inspected. We will notify you by email whether the return is approved and explain any applicable deduction.
4. Order Cancellations
Customers may request cancellation within 24 hours from the time the order was placed. The request should be sent as soon as possible with the order number.
| Scenario | Within 24 hours | After 24 hours |
|---|---|---|
| Order not shipped | Cancellation may be requested | Use the return process after delivery |
| Order shipped | Cancellation may not be possible in transit | Use the return process after delivery |
5. Damaged, Defective, or Incorrect Items
Customers should inspect their order promptly after delivery. If an item is defective, damaged in transit, or incorrect, contact us immediately at hello@cuteitabags.com.
Include the order number, a description of the issue, and photographs of the item or packaging when requested. We will assess the matter and determine the appropriate remedy.
A replacement or full refund is not guaranteed until the issue has been reviewed and eligibility has been confirmed.
6. Non-Returnable Items
Some products may be final sale or excluded from standard returns. Examples may include:
- Perishable goods, where applicable
- Custom or personalized orders
- Personal-care or beauty products
- Hazardous materials or flammable liquids
- Gases or pressurized products
- Sale or clearance items
- Gift cards
Customers should contact us before purchase if they are unsure whether a particular product is eligible for return.
7. Exchanges
We do not offer direct exchanges unless the business confirms a different arrangement for a particular order.
The usual process is to request an eligible return and place a new order for the desired product after the return has been accepted.
Product availability is not guaranteed while a return is being processed. Customers should contact us if they have an important availability question.
8. Refunds
After receiving and inspecting a returned item, we will notify the customer whether the refund has been approved. Approved refunds are issued to the original payment method where possible.
| Stage | Estimated timeframe |
|---|---|
| Inspection after receipt | 1–3 business days |
| Refund issued after approval | Up to 10 business days |
| Bank or card processing | Additional 3–5 business days, depending on the provider |
If more than 15 business days have passed since refund approval and the funds have not appeared, email hello@cuteitabags.com so that we can investigate.
Unless applicable law requires otherwise, the restocking fee is deducted from the refund total and original shipping charges are not refunded.
9. European Union Withdrawal Rights
Any withdrawal right may be subject to legal exceptions and conditions. The product may need to remain in an appropriate unused condition, with tags and packaging intact where required by law.
Where mandatory consumer law conflicts with this policy, the mandatory law applies. Any restocking fee, return-shipping rule, or other condition applies only to the extent permitted by applicable law.
10. Contact
Email is our preferred contact method for return requests, cancellation requests, damaged-item reports, refund questions, and other support.
Business: STARTUP LAB LLC, operating online as CutieItaBags
Email: hello@cuteitabags.com
Phone: +1 (346) 564-4855
Address: 169 Madison Ave STE 11534, Unit 146, New York, NY 10016, United States
When contacting us about an order, include the order number and email address used for the purchase. Do not send passwords, full payment-card numbers, or security codes.
© CutieItaBags. All rights reserved.
This policy should be reviewed by qualified legal counsel before publication or reliance.