1. Introduction

These Terms of Service govern access to and use of the Cute Ita Bags online store, website, products, and related services.

The online store is operated by STARTUP LAB LLC, doing business online as Cute Ita Bags.

By accessing the website, browsing products, creating an account, placing an order, or otherwise using the services, you acknowledge that you have read and understood these Terms of Service.

If you do not agree with these Terms of Service, you must not use the website or purchase products through the website.

These Terms of Service apply together with any additional policies, notices, and terms displayed on the website.

If a specific product, promotion, order, or service has additional terms, those terms may also apply.

2. Business Information

The store is operated by STARTUP LAB LLC.

The trading name used for the online store is Cute Ita Bags.

Business address: 169 Madison Ave STE 11534, Unit 146, New York, NY 10016, United States.

Telephone: +1 (346) 564-4855.

Email: hello@cuteitabags.com.

Customers may contact the business using the contact details published on the website.

If contact details change, the website may be updated with the new information.

3. Definitions

In these Terms of Service, the words ‘business’, ‘we’, ‘us’, and ‘our’ refer to STARTUP LAB LLC and Cute Ita Bags.

The words ‘customer’, ‘you’, and ‘your’ refer to any person accessing the website or using the services.

The word ‘website’ refers to the Cute Ita Bags online store and all associated pages, interfaces, and digital content.

The word ‘product’ refers to any bag, backpack, pencil case, travel accessory, lifestyle accessory, or other item offered through the website.

The word ‘order’ refers to a request submitted by a customer to purchase one or more products.

The word ‘content’ includes text, images, product descriptions, logos, designs, graphics, policies, and other materials displayed on the website.

4. Eligibility and Use of the Website

You may use the website only for lawful purposes and in accordance with these Terms of Service.

You must provide truthful and complete information when information is requested for an order, account, delivery, or customer-support request.

You are responsible for ensuring that your use of the website complies with laws applicable to you.

You must not use the website to commit fraud, deceive others, interfere with operations, or violate another person’s rights.

You must not attempt to gain unauthorized access to the website, its systems, accounts, databases, or connected services.

You must not introduce malicious code, harmful files, automated attacks, or other material that may damage the website.

You must not use automated methods to copy, scrape, harvest, or monitor the website without written authorization.

We may restrict or suspend access where we reasonably believe that the website is being misused.

5. Website Information

We seek to keep website information useful, accurate, and current.

However, product descriptions, images, prices, availability, policies, and other information may be updated or corrected from time to time.

Product colors may appear differently depending on a customer’s screen, device, browser, or display settings.

Images are provided for illustration and should be reviewed together with the written product information.

A product page may not contain every detail that is relevant to every customer.

Customers should contact us before ordering if a particular measurement, feature, material, or compatibility detail is essential.

We do not guarantee that every page will always be available, complete, uninterrupted, or free from errors.

6. Products

Products available through the website may include ita bags, shoulder bags, handbags, tote bags, crossbody bags, backpacks, school bags, laptop bags, travel bags, gym bags, pencil cases, wallets, pouches, organizers, and related accessories.

The products, collections, colors, designs, sizes, and variations offered may change without notice.

A product is not considered available merely because it appeared on an old page, search result, advertisement, or social-media post.

Current availability should be determined from the current product page or the information confirmed by our support team.

Customers are responsible for reviewing product information before submitting an order.

If a material product detail is unclear, customers should request clarification before purchase.

We may limit quantities, discontinue products, or correct product information at any time.

7. Product Personalization and Display Items

Some ita bags may include a transparent display area intended for pins, badges, charms, artwork, photographs, or other personal items.

Display items shown in product images may not be included unless the product description expressly states that they are included.

Customers are responsible for checking the contents of the product listing before ordering.

Customers should place display items securely and use the product in a manner appropriate for its design.

We are not responsible for personal display items that are lost, damaged, or detached while being used by a customer, except where applicable law provides otherwise.

8. Prices and Charges

The price displayed on the applicable product page is the price presented for that product at the time of viewing, subject to correction and confirmation at checkout.

Prices and other charges may change before an order is submitted.

The final order summary should be reviewed before the customer confirms the purchase.

If a pricing or listing error is discovered, we may contact the customer before fulfillment.

We may cancel an order affected by a clear pricing, product, or listing error and provide any remedy required by applicable law.

A displayed price does not guarantee future availability or future pricing.

9. Orders

An order submitted through the website is an offer by the customer to purchase the selected products.

Submitting an order does not automatically guarantee acceptance or fulfillment.

An order is accepted only when the business confirms acceptance through the applicable order or fulfillment process.

We may decline or cancel an order where a product is unavailable, information is materially incorrect, payment is not authorized, fraud is suspected, or fulfillment is not reasonably possible.

If we cancel an accepted order, we will handle any payment reversal or refund in accordance with applicable law and the applicable policy.

Customers should review their order details before completing checkout.

Customers should keep order-confirmation messages for their records.

10. Customer Accounts

If the website allows customer accounts, you are responsible for maintaining the confidentiality of your login information.

You must not share your account credentials with unauthorized persons.

You must notify us promptly if you suspect unauthorized access to your account.

You are responsible for activity conducted through your account unless the activity resulted from circumstances for which you are not responsible under applicable law.

We may suspend or close an account used in violation of these Terms of Service.

We do not ask customers to provide passwords, full payment-card numbers, or security codes through ordinary customer-support messages.

11. Payment

Payments must be made using a payment method made available through the website or otherwise approved by the business.

Payment authorization may be performed by an independent payment provider.

We do not request that customers send payment-card security codes through email or ordinary chat messages.

An order may not be processed if payment is declined, reversed, disputed, or not successfully authorized.

Customers must use payment information that they are authorized to use.

Payment disputes should first be reported to our support team so that the matter can be reviewed.

12. Shipping and Delivery

Shipping options, processing information, delivery estimates, and destination availability are described on the website or during checkout when available.

Processing time and transit time are different periods.

A delivery estimate is not necessarily a guaranteed delivery date.

Delivery may be affected by carrier operations, weather, customs, incorrect addresses, public events, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or failed delivery caused by inaccurate or incomplete address information, subject to applicable law.

Customers should contact us promptly if tracking information indicates a delivery problem.

The customer should review the current shipping policy for destination-specific information.

13. Returns, Exchanges, Refunds, and Warranty

Returns, exchanges, refunds, and warranty requests are handled according to the current policy applicable to the order and product.

Eligibility may depend on the date of purchase, product condition, proof of purchase, packaging, product category, and other stated requirements.

A request for a return, exchange, refund, or warranty remedy does not guarantee approval.

Customers should contact support before sending a product back unless the applicable policy provides another procedure.

Products should be returned using the instructions supplied by the business or the applicable policy.

Sale products, personalized products, used products, damaged products, and certain categories may have specific conditions or exclusions.

Refund timing may depend on inspection, approval, and the payment provider’s processing time.

The current return, refund, exchange, and warranty policies form part of these Terms of Service where applicable.

14. Cancellations and Order Changes

A customer may request cancellation or an order change by contacting us as soon as possible.

A request may not be possible after an order has entered processing, been dispatched, or otherwise reached a stage where changes cannot reasonably be made.

We do not guarantee that a cancellation or change request will be accepted.

Any approved cancellation, refund, or order change will be handled according to the applicable policy.

Customers should provide the order number and relevant details when submitting a request.

15. Promotions and Discount Codes

Promotions and discount codes are subject to the specific terms displayed with the promotion.

A promotion may have eligibility rules, product exclusions, geographic restrictions, minimum purchase requirements, expiration dates, or other conditions.

Discount codes must be entered exactly as required by the website.

Unless expressly stated, promotions cannot be assumed to be combined with other offers.

We may correct, withdraw, or end a promotion where permitted by applicable law.

We do not guarantee that an expired, incorrect, unauthorized, or invalid discount code will be accepted.

Customers should review the order summary to confirm that an applicable discount has been applied before completing checkout.

16. Intellectual Property

The website and its content are owned by or licensed to the business or its content providers.

The content may include trademarks, logos, product names, photographs, designs, text, graphics, layouts, and other protected materials.

You may view and use the website for personal, lawful shopping purposes.

You must not reproduce, republish, distribute, modify, sell, license, or commercially exploit website content without written permission.

No ownership rights are transferred to you by using the website or purchasing a product.

The Cute Ita Bags name, logos, and brand materials must not be used in a way that suggests unauthorized sponsorship or affiliation.

17. Customer Reviews and Submissions

If the website allows reviews, comments, photographs, suggestions, or other submissions, customers must provide content that is truthful and lawful.

Customers must not submit content that is defamatory, threatening, discriminatory, misleading, obscene, abusive, infringing, or fraudulent.

Customers must not submit another person’s private information without authorization.

By submitting content, you represent that you have the necessary rights to submit it.

We may moderate, remove, or decline to publish content that violates these Terms of Service or applicable law.

A customer submission does not create an obligation for us to publish, preserve, respond to, or compensate the customer for that submission.

18. Privacy and Personal Information

Personal information is handled according to the privacy notice or privacy policy published on the website.

Customers should provide only information that is necessary for an order, delivery, account, support request, or other legitimate business purpose.

Customers must not send passwords, full payment-card numbers, security codes, or unrelated sensitive information through ordinary messages.

We may use information as described in the applicable privacy policy and as permitted by law.

Customers may contact us using hello@cuteitabags.com regarding privacy questions or requests.

19. Prohibited Activities

You must not use the website for an unlawful purpose.

You must not attempt to bypass website security or access restricted areas.

You must not interfere with website performance or availability.

You must not use the website to transmit viruses, malware, spam, or harmful material.

You must not impersonate the business, an employee, another customer, or another person.

You must not use another person’s account, payment method, or personal information without authorization.

You must not use website content to build a competing database, catalog, or commercial service without written permission.

20. Third-Party Services and Links

The website may use or link to third-party services such as payment providers, delivery providers, analytics tools, social-media services, or other platforms.

Third-party services may have their own terms, policies, and privacy practices.

We are not responsible for third-party services that we do not own or control, subject to applicable law.

A link to a third-party website does not necessarily constitute an endorsement of that website or its content.

Customers should review third-party terms before using a third-party service.

21. Disclaimers

The website and services are provided subject to availability and applicable law.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at every time and location.

We do not guarantee that every product will meet a customer’s personal expectations where the product information was accurately provided.

Customers should use products according to their intended purpose and any applicable care instructions.

Nothing in these Terms of Service excludes or limits a right or remedy that cannot legally be excluded or limited.

22. Limitation of Liability

To the fullest extent permitted by applicable law, the business will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the website or services.

This limitation does not apply where liability cannot legally be limited or excluded.

Nothing in these Terms of Service limits liability for fraud, intentional misconduct, or another matter that applicable law does not permit us to limit.

The limitations in this section apply only to the extent permitted by applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website or your violation of these Terms of Service.

This section does not require you to indemnify the business for losses caused by matters for which the business is legally responsible.

24. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, subject to applicable law.

Such circumstances may include natural disasters, severe weather, internet or utility failures, carrier disruption, labor disruption, public emergencies, government action, war, or other extraordinary events.

Where possible, we will take reasonable steps to restore affected services or communicate material changes.

25. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will become effective when posted on the website unless a different effective date is stated.

Your continued use of the website after an update means that you accept the updated Terms of Service to the extent permitted by law.

If a change materially affects an existing order, the terms applicable to that order may be determined by applicable law and the order documentation.

26. Governing Law and Disputes

These Terms of Service are subject to applicable law.

Any dispute should first be brought to our attention by contacting hello@cuteitabags.com so that the parties may attempt to resolve it informally.

Nothing in this section removes any mandatory consumer right or remedy provided by applicable law.

If a formal dispute process is required, the appropriate forum and procedure will be determined under applicable law.

27. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or replaced to the minimum extent necessary to make it enforceable, where legally permitted.

28. No Waiver

A failure to enforce a provision of these Terms of Service is not a waiver of the right to enforce that provision later.

Any waiver must be clear and made by an authorized representative of the business.

29. Entire Agreement

These Terms of Service, together with applicable website policies and order-specific terms, constitute the agreement concerning use of the website and services.

They replace prior statements about the same subject to the extent permitted by law.

30. Contact

Questions about these Terms of Service may be sent to hello@cuteitabags.com.

Customers may also contact the business by telephone at +1 (346) 564-4855.

Written correspondence may be sent to STARTUP LAB LLC, 169 Madison Ave STE 11534, Unit 146, New York, NY 10016, United States.

Please include sufficient information for us to understand and respond to your request.

31. Effective Date

Effective date: September 9, 2026.

This document should be reviewed and updated when the business, website, products, policies, or applicable legal requirements materially change.

If the website displays a newer version, the newer version may supersede this version from its stated effective date.

Contact Information

Email is our preferred contact method for questions about these Terms of Service, products, orders, shipping, or customer support.

Business: STARTUP LAB LLC, operating online as CutieItaBags

Email: hello@cuteitabags.com

Phone: +1 (346) 564-4855

Address: 169 Madison Ave STE 11534, Unit 146, New York, NY 10016, United States